Products
Frequently asked questions
What is the return policy?
All sales are final since every charm is custom-picked and made just for you 💕 But don’t worry — if your order shows up broken straight out of the package, reach out within 24 hours and we’ll take care of you with a replacement or a special coupon for next time.
Are purchases final sale?
We are unable to accept returns on items.
✨ Are charms indestructible? Sadly, no 😅
We triple-check your pieces before shipping, so if something arrives broken straight out of the package, let us know within 24 hours of delivery and we’ll send you a replacement or offer a coupon towards your next charm purchase with us. Once your charms are out living their best lives, we can’t cover bumps, bangs, or everyday wear — but don’t worry, we always hook our repeat customers up with special deals on replacements!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
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